Tikceting to Discord (or Slack) tie in

Support
1

We are trying to find a way to automatically hit our support teams Discord channel with a message each time a new ticket is created in Splynx. This may be accomplished with a webhook or API call? Anyone doing this now?

2

Hi, you can use Splynx hooks for this purpose.
Under hook setting you can select “Add message to ticket” event:

Screenshot from 2021-05-17 19-11-54
Screenshot from 2021-05-17 19-11-54900×592 25.7 KB

By some script you can play around with a hook data with and send to Discord. A hook will also get a ticket ID and you can use this ID to retrieve a ticket with this API call