Template variables for ticket notifications

Support
1

Hi team. I’m trying to add the assignee name to the group ticket notification so that our support staff know they don’t need to look at the ticket if it has already been assigned. I can see a function in the existing template, {{ ticket.getGroupTitle() }}. Is there a list of available functions somewhere?

I’ve tried to build in the following if statement which works, but I can’t seem to access the assignee name in the template. Here is my code:
{% if ticket.assign_to != 0 %}
Ticket has been assigned to {{ ticket.assign_to.name }}.
{% endif %}

I’ve also tried administrator.name but it isn’t populating. Any ideas?

2

Hello,

Unfortunately {{administrator.name}} will work only in notifications to admin like this New ticket created - admin notification in case of group notification you won’t have this variable