Hi there, here is a description of how rollover should work :
Rollover expiration is set in Config -> CAP.
- Let’s setup rollover expiration to 2 month. (personally I think better is to do 1 month to have it clear)
- Customer has month CAP of 10 GB.
In January he used 5GB, and 1st of February remaining 5 GB are moved to his TOP UP data.
- These 5 GB will expire 31st of March.
In real practice :
In January customer uses 5 GB, remaining 5 GB are moved to next 2 months.
in February customers uses 12 GB, he is allowed to do it, because he has 10 GB of regular CAP + TOP UP of rollover.
In March customer uses 10 GB. He was able to use 3 GB of TOP UP from rollover, but didn’t use it.
In April customer has 10 GB of his regular CAP (the TOP UP of rollover expired).
This is 2 months rollover scenario. As I wrote above, I think 1 months is better to manage/understand/explain to customers. Or other option is never expire.