Ok we are doing pre-paid invoices. I want the invoice for 5/1/17-6/1/17 to be due on 5/1/17 or customer is blocked on 5/2/17. I want the customer to receive the invoice 10 days before 5/1/17 and to get a reminder that invoice is almost due 5 days before due date. I also want the customer to get an email saying their service has been suspended for non-payment on 5/2/17 as well as be charged a $25.00 disconnect fee.
I see all the settings to set these things, but your instructions do not explain each field and what the value does. I have tried many times to get the settings right, but either invoices are not created or not sent to customers. I need this functioning properly ASAP!
How exactly would I set this scenerio up? Please tell me what settings to modify and what values to use.