Payment invoice customer area

1

Hello
the customer has to pay his bill by cash and I have validated and finished rt finds that he still has the connection on his router
Why that???

2

Hello,

all depends from customer billing type, billing config, etc. Please create the ticket and we will help you.

Thanks.

3

I have already created a ticket 3382

4

Ok, thanks,

please wait, tomorrow our engineer will contact with you.