How to know the lifetime of each ticket in each tray / how long it takes each user to reply to it
Hello,
each ticket has date when it was created, and you can configure auto-close of tickets when customer is not replying for a 7 days or more/less.
How to know the lifetime of each ticket in each tray / how long it takes each user to reply to it
Hello,
each ticket has date when it was created, and you can configure auto-close of tickets when customer is not replying for a 7 days or more/less.