Help with Billing Logic

Support Issues
1

Hello

I am having difficulty getting the prepaid billing logic to work. Below is what I have done

  1. So I created a customer as prepaid.
  2. Assigned an internet tarrif plan and selected duration 2017-10-02-2017-11-01
  3. Added a transaction
  4. Added invoice from transaction
  5. went to invoice section and activated paid.

After a day in the billing overview the customer has negative balance and customer appears block.
Although I have effected payment for 1 month.

Any clues what I might be doing wrong?

cheers

2

Hi,

please check doc about that:
https://doc.splynx.com/display/SPL/Billing+engine

ps: your flow is completely wrong on our system.
you can try using recurring billing for that.

3

Thanks for the feedback.

We have some customers who cannot be classified as “recurring billing” .
For example they prepay for the month and at the end of the month may hold on for a while before subscribing for another 30 days depending on their financials. That is they dont follow regular renewal times.

4

Ye, you can use this prepaid too

just add money do deposit
and billing will charge customer every day, when money is going to 0 customer will be locked.