Wondering if there is a trick to getting support tickets to email? I setup my email configuration and test email works but I am not getting emails when tickets are closed created or updated. I have tried setting a copy email and enabling send emails on the tickets item under config>support.
The way I expected this would work if email is enabled in the support module then when a user creates a ticket in their portal they will get an email and so would admin if configured that way, same for ticket closure and updates etc.
I don’t seem to be able to get emails for any ticket actions.