Cant block users


#1

Hi guys,
We are facing a problem where we cannot block user and Fup does not take effect until the user device is rebooted.

Any one who encoutered this issues? Need help


#2

Hello.

Looks like ISP Router does not accept incoming RADIUS packets from Splynx
If you use Mikrotik, maybe you forgot to enable RADIUS incoming packets.
Please goto: Winbox -> RADIUS -> Incoming Packets and set Accept
Or via terminal:
/radius incoming set accept=yes


#3

Also allow incoming traffic in firewall. Protocol UDP, port 3799