ADSL users working in a blocked state

Support
1

Hello,

Some of the ADSL subscribers are working in a blocked state.and not working in the active state which is strange. I have checked the configuration and nothing is different form other subscribers.

below is the screenshot of one of the subscribers. any help will be appreciated.

image.png998×55 6.11 KB

image.png1020×270 18.2 KB

2

Please check your radius configuration on Config / Networking / Radius.

Hope, you use different NAS type for DSL customers, and it’s possible to configure different blocking rules.

You can find some info here:

3

I have checked Config / Networking / Radius and it looks different with the one you shared. There is no enable/disable option and there is IP addresses

Should I erase all the IPs

4

Hi, the IP of customer is static, so he always always gets the same IP, even when he is blocked.
The IP is put to Reject_1 address list and you need to create blocking rules for it

5

Alex.

We have still strange behavior:

The list in this screenshot are all subscribers working in a blocked state. if we make active they are not working.

image.png886×587 71.1 KB

Hassan