Hi,
Would it be possible to add a WhatsApp bulk messaging option under the Finance section in Splynx?
Currently, we can send invoices and financial notifications to clients via email, SMS, and the client portal, but adding WhatsApp as an option would greatly improve customer communication and response rates.
From an ISP perspective, many clients are far more responsive to WhatsApp messages compared to emails or SMS. This feature would allow us to:
- Send invoices to clients in bulk via WhatsApp.
- Send payment reminders and overdue invoice notifications more effectively.
- Send bulk suspension warnings before service termination.
- Improve collections by reaching clients through a communication channel they actively use.
WhatsApp has become the primary communication platform for many customers, and having bulk WhatsApp messaging integrated into the Finance workflow would help ISPs recover outstanding payments faster and reduce manual follow-ups.
This would be a valuable addition to the billing and customer communication tools already available in Splynx.